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Reviews (1)

The Whisky Exchange

Nothing aagainst whisky exchange other than they chose rubbish couriers to deal with!

I have nothing against the service itself but I was left with the bad taste in my mouth because of the rubbish couriers. Two unsuccessful delivery attempts - could not locate the address! Ridiculous! I phoned my local depo and was told that drivers do not have mobile phones to contact customers in case of some difficulties! Rubbish, 21st century - drivers have no phones to contact customers? Because of that, my delivery was late and the gift was not given. Last time I bought anything from the seller which is using Parcelforce couriers.

05 December 2012

Reply from The Whisky Exchange

We are sorry to hear about the poor experience you have had with your last order. All of our mainland UK orders are despatched on a 24 hour service. Parcelforce are usually quite good and delivering within these items.

Unfortunately, Parcelforce do not issue company phones to their drivers. We have discussed this with them previously, but this is their policy.

We apologise for the inconvenience caused.

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Piotr
Reviewer
United States

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