Helen J Thomas´ profile

Reviews (1)



In the past two weeks I have had two dpd parcels not arrive on time. The first told me it would arrive between 1130 and 1230 by text which would be useful, if it had actually arrived. I was not contacted to be told it wouldn't arrive so stayed in all afternoon to wait for it. I was then told when I emailed, the driver was too busy to deliver and I would have to stay at home the following day as well.
Another parcel was supposed to arrive by next day delivery on a Saturday, I got no text and no information at all and again waited for my parcel. I was then told by the company who I ordered it from that it would arrive another day due to a busy schedule.
Their lack of contact with me is the most infuriating part! Not only did I waste money on next day delivery that didn't arrive next day but I wasted two days waiting for parcels that they were never going to deliver! Shoddy and unorganised behaviour.

26 November 2012

Reply from DPD UK

Hi Helen,

I'm really sorry that you did not get your parcels during the scheduled time slots. Apologies for any inconvenience that has been caused.

I see that the parcel is out for delivery today - let us know how you get on.

If you have any queries, please drop an email to socialmedia@dpd.co.uk

Kind regards, Bobby.

Helen J Thomas´ profile

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Helen J Thomas
Female, 1991
United Kingdom