One item I ordered was out of stock, but in the next day, they kept me informed and the good were delivered promptly the following day. I am very happy with the hinges and wooden knobs and the price enabled me to get a better quality hinge than I had quoted for so my customer going to happy too.
I needed the locks the next days so I spoke to eurofit and they agreed to send them out with a courier which should arrive the next day at no extra cost, the locks didn't arrive the next day, my wife contacted them and was told they had tried to deliver and had left a card they hadn't and they didn't, parcel arrived the next day everything was there but no fitting instructions where enclosed. Locks looked simple enough to fit and they were but when it came to operating them without inserting the core by used the tool supplied that was fine until the tool refused to be extracted from the lock housing so I had to dismantle the lock, did that got the tool out but could not get the core out of the tool so I phoned up eurofit and was told I would need an extraction key which is not supplied for security reasons but they would send one out. Already delayed by delivery failure so I dismantled the supplied tool and extraxted the core, now using just the end of the tool I was able to operate the locks without the core, so why not just supply a screwdriver like tool with the correct shaped end to operate the lock and save all this messing about, a screwdriver will not get stuck in the lock and Eurofit needn't send out extraction tool, which hasn't arrived anyway. By the way after some difficulty managed to re-assemble the lock and everything is working fine, now I know how it all works or should work I will use them again if I need to.
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