Keith Miller´s profile

Reviews (3)

SDS London

Professional, good product range and excellent service

One item I ordered was out of stock, but in the next day, they kept me informed and the good were delivered promptly the following day. I am very happy with the hinges and wooden knobs and the price enabled me to get a better quality hinge than I had quoted for so my customer going to happy too.

Handles4Homes

good product & service

They have a good range of product and delivery was excellent

Eurofit Direct

Good product, not so good service

I needed the locks the next days so I spoke to eurofit and they agreed to send them out with a courier which should arrive the next day at no extra cost, the locks didn't arrive the next day, my wife contacted them and was told they had tried to deliver and had left a card they hadn't and they didn't, parcel arrived the next day everything was there but no fitting instructions where enclosed. Locks looked simple enough to fit and they were but when it came to operating them without inserting the core by used the tool supplied that was fine until the tool refused to be extracted from the lock housing so I had to dismantle the lock, did that got the tool out but could not get the core out of the tool so I phoned up eurofit and was told I would need an extraction key which is not supplied for security reasons but they would send one out. Already delayed by delivery failure so I dismantled the supplied tool and extraxted the core, now using just the end of the tool I was able to operate the locks without the core, so why not just supply a screwdriver like tool with the correct shaped end to operate the lock and save all this messing about, a screwdriver will not get stuck in the lock and Eurofit needn't send out extraction tool, which hasn't arrived anyway. By the way after some difficulty managed to re-assemble the lock and everything is working fine, now I know how it all works or should work I will use them again if I need to.

26 November 2012

Reply from www.eurofitdirect.co.uk

Hi Keith,

Thank you for your review. I am sorry to hear of your difficulties with delivery on this order. I can assure you we despatched the order via our couriers the day we spoke to you, unfortunately nobody was in to take the delivery the next day and it went back to the couriers local depot. When we heard from you later that day we arranged for it to be delivered the next day for you.

With regards to the product, we sell these to such a variety of people for a variety of uses it would not be cost effective to offer removal keys for every order, as I'm sure part of the reason you bought from us was the great prices we have on our lock systems.

Taking your message on board, we will review the way we sell the core removable locks, and also amend descriptions to make sure customers are aware of how the lock systems work.

Thank you again for your review and I hope you consider Eurofit Direct again in the future.

Gareth
www.eurofitdirect.co.uk

Keith Miller´s profile

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Keith Miller
Reviewer
United Kingdom

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