Jonny Morris´ profile

Reviews (1)

Cougar Extreme

Outstanding customer service! Outstanding affordability!

I went to cougar after googling around and looking at reviews for several custom pc companies and found they had the machine I wanted at a price I wanted.

I was slightly skeptical about paying by card to a company that I didn't know anything about but I went ahead with it and they were great, I was told it would take 9 working days for my machine to arrive and on the 8th day they called me several times (me being unable to answer the phone during the day) and made sure that they checked with me about upgrading the case due to the enormous graphics card i'd requested.
This, of course, wasn't a problem and everyone I spoke to on the phone had already been briefed about my order and nothing needed explaining! I delayed the arrival of my machine by 1 day due to not answering the phone (they weren't going to send a machine I wasn't happy with!) but they kept their word and everything was as I wanted it.

Added bonuses were the fact all the packaging for the individual components was included in the delivery as requested, and all software installed correctly with a nice, clean install of Windows and nice neat system folders (not plagued with free trials for Norton and other unwanted software you tend to experience with PC World or equivalent computers).

Some slight changes that would've made the experience perfect:-
It would've been nice to get another confirmation email, or perhaps be updated with the progress with my order a little more as the first I heard after the payment confirmation/invoice was the phone call on day 8. So it was always playing on my mind that I didn't really know the company well enough to relax about spending that much money.
Perhaps a spell-check and grammar check on the website itself! It's petty but I definitely would've hesitated a lot less when choosing Cougar!

Overall a fantastic company, with brilliant customer service and great value! I would definitely recommend Cougar to anyone interested in a custom gaming pc, and I know that they'll be the first place I go to for any computer needs in the future!

Jonny Morris´ profile

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Jonny Morris
Windsor, United Kingdom