Alpharooms

Very disappointing!

Both my family and I booked with alpharooms in the past and were happy with them but I won't be booking with them again! I booked the Meyrick in Galway for Saturday night but I got sick last Monday and under doctors orders I was unable to travel!alpharooms could not refund my money as it was too close to the date. I was disappointed in this as I wasn't cancelling because I changed my mind I was too sick to go! I rang the Meyrick directly and they kindly offered to change the date for no extra cost to any other date that would suit. They asked me to get alpharooms to email the changed date to them. I rang alpharooms and they said they would look into it. I then got an email that said it would cost me 50 sterling to change the date. I replied saying that I thought this was very steep as it was over 50% of the room price!i have got no reply. After several happy bookings my family and I are disgusted that they wouldn't change a booking when number one the hotel were happy to do it and number two under doctors orders I was not allowed to travel. I also think they should have replied to my email. I am very disappointed and annoyed at the service so I won't be using this website again