I have used Specsavers for about 10 years, visiting branches in Hereford, Greenford, Exeter and Chichester. Customer service at Hereford is excellent, and London. I haven't visited the Exeter branch for many years, and Chichester only once. The problem is the poor quality of frames. However good everything else is, the end product has to be comfortable enough to keep on your face for 15 hours a day, and my specs drive me mad. I bought my current glasses 2 months ago. Specsavers were very efficient in getting them to me in time for me to travel, and everything was fine, but after only 2 weeks the glasses felt as if they were falling apart. I had the 2 for 1 deal, with prescription lenses in varifocal glasses and sunglasses. The optician I saw was very thorough, knowledgeable and sympathetic (I needed a new prescription following removal of a pterygium from my eye). I chose sunglasses with a thick side to help protect my eyes from the sun, but the frames on both pairs are rubbish. On the untinted pair, the right lens is twisted upwards slightly, so when I look down (reading) I'm looking through the edge of the lens with my right eye - terrible! I've only worn the sunglasses for a couple of hours but they are already too loose to wear at all now. So I'm wearing the old glasses, which unfortunately fell apart last night - the second pair with that particular frame, a fcuk model, which has a ridiculously weak construction joining the arm to the frame. I also have a pair of cheap NHS frames, same prescription, and by cheap I mean £74, which have seized up, at least they're stuck open so I can still wear them. I'm useless without my glasses, blind as a bat, and Specsavers products are a liability, I'm 4000 miles away from a Specsavers branch, not their fault, but it is their fault that the glasses are such hopelessly bad quality that they need attention. In the last 2-3 years I've spent about £300 for a 2 for 1 deal, £30 to replace the frame on one pair which fell apart, £74 for a cheap pair to cover emergencies (like the expensive ones falling apart) and £324 recently for a 2 for 1 deal. Out of those 5 pairs of glasses, at a total cost of over £700, (a promotional price discounted by approx £400 of the true price) only the oldest pair of sunglasses are comfortably useable. But it's not about money, it's about being able to SEE, without looking like some dork with wonky specs.
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