I received my order and wanted an exchange for a different size, sent the item back vis tracked mail. Tracked Mail said it had been delivered, phoned BANK and the advisor confirmed it has been delivered and an exchange would be sent straight out (this advisor was very helpful)
Now they're saying the item has never been received, promised call backs which don't happen and there's never a supervisor available to speak to. On 3 occasions over 3 days there hasn't been a supervisor on duty to deal with my query. Still after 2 weeks with no jacket and no refund.
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