I'm not into flouncy girly clothing, but they even have items to suit my taste. Very helpful regarding email inquiries and quick replies. Free returns if your item doesn't fit. Their clothes are well made in good strong fabrics, love the bright colours. Slightly pricey but you get what you pay for! The "perfection t's" are great for dressing up or down. Well run, well stocked, and well staffed company. Love 'em. My only gripe is that the baseball cap they have is too big for my head, normally I hate them but this one is just gorgeous. How about a smaller size for us pinhead girls?
Ive been using these guys for a while for herbal flea products as my ancient dog developed sensitive skin and allergies. Their products may seem a tad expensive but it actually works out fantastic value for money, and the products I've tried work really well. Billy no mates is a godsend for flea control, backed up by skinny spray it's a winning combination! Love the lack of nasty chemicals, everything is herbal, smells lovely(billy no mates tincture reminds me of vegetable soup) and my old boy actually views the use of the products as a treat.
Delivery is reasonably priced, quick and reliable, and once you've signed up with them they like to ask your opinion on everything they do so as to improve their service. Can't fault 'em.
Claims of quick delivery "within 3 days" and free delivery on orders over £29 "this applies to all our items" appear to be complete twaddle. I ordered a large sack of rat food and some treats. They sent me a confirmation email "we aim to despatch all orders within 24 hours". Next day I received another email saying as it was a large item I had to pay delivery charges of £7!!! This makes it far more expensive than other sites with the same product, but I decided just to pay it. As per their request I paid through paypal and then. emailed them with the transaction number. I didn't hear back so emailed them again to confirm what was happening. Ignored. So I checked my order tracker. "awaiting picking".
Today 6 DAYS LATER, my order status is still "awaiting picking" and still no contact from them. I've run out of food now and will have to go buy some more from somewhere. I just want my money back now as I'm on a tight budget and can't afford it now due to having to buy some from somewhere else, but after 3 ignored emails I'm not holding my breath.
In short, they lied about postage, and their customer service is non-existent. I certainly won't have anything to do with them in future.
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