This was the first time I bought a bike online/over the phone and I 'm happy with the results.
The staff on the phone were friendly and very easy to deal with. The bike itself (Sensa Romagna) is a great deal. It was delivered when I was expecting it and was practically ready to ride straight out of the box.
The only reason I can't give a 5-star rating is that Merlin Cycles made a couple of mistakes when it came to charging and repaying the deposit. To their credit, they were apologetic and very quick to resolve these problems.
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