Merlin Cycles Ltd

Great bike delivered on time, friendly customer serivce, some payment issues

This was the first time I bought a bike online/over the phone and I 'm happy with the results.

The staff on the phone were friendly and very easy to deal with. The bike itself (Sensa Romagna) is a great deal. It was delivered when I was expecting it and was practically ready to ride straight out of the box.

The only reason I can't give a 5-star rating is that Merlin Cycles made a couple of mistakes when it came to charging and repaying the deposit. To their credit, they were apologetic and very quick to resolve these problems.