You would think a big company like Staples would be able to afford an e-commerce system that implements really basic things like automatically checking like voucher codes work or is applicable to a certain product before letting a customer proceed with a sale. As it is, I proceeded with an order (a Kobo Touch) and paid with no problems. Then I received an email on Monday telling me that my voucher code wasn't valid and they had to therefore cancel the order. The email response was in a Word document, a bit strange, and seems to generally reflect the shambles that is their IT systems.
I don't usually leave bad reviews for companies whose service I am dissatisfied with but I feel these problems should be highlighted. As it is, I won't be ordering from Staples again.
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