The flowers never arrived. I paid and was guaranteed a next day delivery, but nothing happened. And I only found out days later- which was already way too late. Irate, I called to demand an explanation and was faced with a pre-recorded voice telling me that, apparently to make things easier, they no longer take phone calls and that I should email them instead. So with no other option I sent an appropriately angry email demanding an explanation and a refund. The reply I eventually got was that although the website advertises "guaranteed courier delivery" (which I opted for), I should have seen in their small print that they cannot guarantee any delivery dates. Completely contradictory and makes no sense at all!! There was no hint of apology what-so-ever, no mention of refund, nothing. If anything, the response was nothing short of curt and condescending.
I urge you not to use this company, for anything, ever, under any circumstance. Terrible. Really really awful. Disaster.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.