Jacqueline Fletcher´s profile

Reviews (1)

SerenataFlowers.com

WHAT flowers??

The flowers never arrived. I paid and was guaranteed a next day delivery, but nothing happened. And I only found out days later- which was already way too late. Irate, I called to demand an explanation and was faced with a pre-recorded voice telling me that, apparently to make things easier, they no longer take phone calls and that I should email them instead. So with no other option I sent an appropriately angry email demanding an explanation and a refund. The reply I eventually got was that although the website advertises "guaranteed courier delivery" (which I opted for), I should have seen in their small print that they cannot guarantee any delivery dates. Completely contradictory and makes no sense at all!! There was no hint of apology what-so-ever, no mention of refund, nothing. If anything, the response was nothing short of curt and condescending.

I urge you not to use this company, for anything, ever, under any circumstance. Terrible. Really really awful. Disaster.

Jacqueline Fletcher´s profile

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Jacqueline Fletcher
Reviewer
1984
London, United Kingdom

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