The staff are always so very helpful. I have tried other similar sites but do not find them so helpful. Prices are not always the lowest but I appreciate the client/customer friendly relationship. I prefer to telephone my order and know that, providingthe items are in stock, which they usually are, I can depend on delivery the next day. The only problem I have (and it has proved the same with other companies) is that when ordering wet (tinned) dog food some of the tins are dented despite the box being marked 'handle with care' and in the latest case 'fragile' tape being used as well. The last delivery for 36 tins resulted in 26 being sound, 10 being dented - one of which was spit/squashed and unusable and two being badly squashed but usable. I informed Viovet of the ongoing problem. They kindly credited me with the unusable tin.
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