From the start of the booking process until the end of the holiday (even afterwards), Holidays Please took care of everything. Our customer service rep, Nichola, was very friendly and helpful - taking care of everything so that we didn't have to. She also seemed genuinely interested about our holiday, what we wanted etc. which was a nice plus.
As for the experience, we'd never had a luxury holiday before so perhaps we're not the most suitable reviewers, but everything ran so smoothely it was incredible. The moment we passed customs at our destination (we sourced our own flights), we were made to feel like royalty. It seems as though Holidays Please simply have the best connections because we saw other people from other countries going to the same resort as us, who had to wait around, carry their own luggage and search for where to go.... not us! We were personally greeted, given refreshments, and escorted by a very professionally run local team.
Holidays Please gave us the best price we could find for our chosen resort, provided excellent information which allowed us to prepare perfectly for the trip, and we even had a letter waiting for us back at home to offer any support we might have needed (we didn't need any).
Even though we live in Germany (Holidays Please are a UK agency) we would definitely go to this company first when planning our next holiday.
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