David Halcro´s profile

Reviews (1)

IronmongeryDirect

The promise of Next Day Delivery was not fulfilled in fact one item was never delivered.

My order was split into 2 consignments. The first consignment, after chasing up with customer service, was delivered 2 days later than expected with promises that the second consignment would be the day after. With the second consignment they kept making promises to say that the delivery would arrive the next day, but it never did. I called on one occasion to ask why the on-line delivery tracking system was telling me that delivery was expected 2 days later then Ironmongery Direct customer service had promised. They assured me that delivery would be that day and the information on the tracking site I was looking at was incorrect. I eventually had to cancel the order as the goods were required for a project that I had a deadline for and I had to purchase the goods elsewhere.

27 November 2012

Reply from IronmongeryDirect

Dear Mr Halcro

Thank you for taking the time to give us your feedback and for discussing it with me today.

As explained I was very disappointed to hear that you had been affected by our delivery service. Over 98% of deliveries are received in line with our service promise. Feedback has been passed to the courier in this instance as we monitor their performance very carefully.

I do hope that your complaint was resolved to your satisfaction as customer service is paramount to all we do here at Ironmongery Direct. I hope that you will continue to order with us to give us a chance to prove our normally exceptional standard of service.

Kind Regards
Lauren Tennant
Sales Team Leader

David Halcro´s profile

profile image of David Halcro
David Halcro
Reviewer
United Kingdom

About