Emma Lester´s profile

Reviews (1)

Wowcher

Extortionate P&P and poor communication

I purchased an item on 10th November delivery within 14 days, even though they were charging extortionate £6.99 for a small item you would think it would be sent first class recorded. However since then nothing, obviously the two weeks has past and I have sent two emails and I am still none the wiser. In times of recession people can't afford to have their money taken from them especially when the voucher was a gift for a date which has now passed.

Not acceptable and not worth the risk. I don't see how hard it is to reply to an email surely the profit from p&p is enough to pay for a customer services team. I originally thought this was a good site but that's when you redeem from 3rd party suppliers. When you redeem direct from Wowcher you've basically lost your money!

26 November 2012

Reply from wowcher.co.uk

Good Evening

we are very sorry to hear you are unhappy with this deal.

Wowcher do not set the postage costs or delivery periods for the deals we advertise they are set by the merchant.

We aim to reply to all emails within 5 days and if you have not received a reply within this time it would suggest your emails have not been received.

If you could email us at enquiries@wowcher.co.uk with TRUSTPILOT in the subject so we can look into the delivery of your goods.

Kind Regards

Wowcher

Emma Lester´s profile

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Emma Lester
Reviewer
1989
Birmingham, United Kingdom

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