Customer services are outright rude, wait over 40 minutes to get someone to actually answer their only line. Should have one for complaints. Placed an order 8 days ago and they took my money straight away!!! They sent some crazy substitute (chemical poison of IceTea instead of ever-so- healthy AloeVera drink, we sent it back and that is where it all started... 6 phone calls..."I am not sure", "I will look into it", "We will call you back" Hung up on me two times, another 45 minutes on hold demand a refund. I paid with debit card, money dissapeared instantly, so far three times I have been told they would issue the refund - got nothing! They should be banned from trying selling on line. I am thinking about disputing the transaction with the bank, I think that actually may be the only way to get back £30....
Next day delivery did not happened, explanation of the Customer Service member - "the website shouldn't let you place this order - it was past the cut off time" - me, pointing out that the "website" is not an entity of its own, but is designed and run by incompetent people was ignored and the next day delivery was offered - WHAT A JOKE!!!, the birthday of my close friend will happen next year, but I will never use these clowns again!!!!
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