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Reviews (1)

viagogo

Headline price nowhere near the final price

I was happy enough to pay the price advertised on the site as I was keen to get tickets to the sold-out show. However, with add-ons (booking fee and postage) the final cost came in at double the face value of the tickets. Be ready for this when you confirm your purchase.
Apart from that, the process was easy and the tickets arrived as expected. Next time I'll try to get in before they hoover up big blocks of freshly issued tickets.

28 November 2012

Reply from Viagogo

Hi Paul,

We appreciate your feedback, which we will pass on to the relevant departments and try to improve our procedures so as to give customers as good an experience as possible.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

In addition, viagogo charges a fee for the delivery of tickets. The delivery fee varies depending on the locations of both the buyer and the seller and how the tickets are delivered.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.


Thanks,
The viagogo team!

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paul
Reviewer
United Kingdom

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