gayle handley´s profile

Reviews (1)

PharmplexDirect

absolute crap

took my order and my money, agreed for me to email them a copy of my repeat prescription, which \i sent. Then they wanted a copy of the original sent to them. As I am disabled, it is not a matter of just posting a letter, I have to get into my nearest town on a mobility scooter.

I still havent had a refund.

19 March 2013

Reply from Pharmplexdirect

Dear Mrs. Handley,
I have investigated your complain concerning the service you received from us and found the following facts:

1. The item you ordered is a strictly controlled item and it is legal requirement that it can be dispensed only in possession of the original prescription.

2. Your message, and my colleague’s answer to your enquiry whether we would accept your prescription in email:
"Hi is it possible for me to email you a copy of my repeat prescription. 82.14.64.150
Hello Gayle
Is it a Private or Veterinary prescription?
You can email to niku@pharmplexdirect.com so that we can get it ready BUT we will need the original as well."
This message clearly shows that we did not suggest by any means that a copy of your prescription would be enough for dispatch.

3.On our website while ordering prescription drug, the customer is required to confirm that he understands that we have to receive the original prescription and the system wouldn’t complete the order unless this information is acknowledged by clicking in the relevant box. You did acknowledge this requirement on the checkout page.

4. We did not receive any form of communication from you that you do not want to post your prescription to us or you have difficulty with posting it.

5. Similarly we did not receive any communication from you requesting refund.

Considering the above facts it is clear that your review is unreasonable, and although we wanted to deliver the usual high level of service, you - for reasons only known to you- felt that we failed you. Nevertheless, I hope that you will not be discouraged from visiting us again.
Your order has been refunded in full.
Best regards
Val Suto
Customer Service

gayle handley´s profile

profile image of gayle handley
gayle handley
Reviewer
United States

About