The whole process from top to bottom was fantastic. Smooth handling of order of the sofa we wanted. We actually hooked up on web cam with our Sales Rep from DFS, so we could talk face to face and on a Sunday evening! We were totally amazed.
Talked about Sofa types etc, he was very knowledgeable, smiled, was pleasant and it did not feel at all like it was 'put on' that says a lot to me about a company if staff are happy doing their jobs.
When talking extras, there was no forceful or tactics to get us to do loads of extra things, outlined the pros and cons to the options for us and let us decide. Also offered to call back so we could think about the sofa choice etc if we wanted, which we did. He ACTUALLY called back when he said he would! So my rating is a top 5! Thanks DFS, well worth spending the money with you.
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