I have E-mailed this company everyday this week and have E-mailed every department i could find contact info. for. I called Ibasis and apparently they don't work in their office because every extension I tried went straight to voicemail. I "opened" my account on Sunday they said i would be able to make calls on Monday. I responded to the verification E-mail and everything. Monday came and went with no service so I sent a couple of E-mails. After the second E-mail my account was disabled! I Have sent 5 E-mails and called multiple times as of right now the only response i have gotten was to refer my complaint to another department. This is such a pain. The biggest problem I have is that my fiancee is in Peru and I spent all my money for this weeks call with Pingo. So now i haven't been able to talk to her all week. The worst part of all is i can look and see where I've been charged on my bank statement. They say it's fraud prevention but it seems like I was the one who was defrauded. All I want is to receive the service I have paid for is that too much to ask? What's the problem with this company it's like they don't really exist!
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