Whitney Weimer´s profile

Reviews (1)

DPD UK

Terrible. Extremely unacceptable way to conduct business.

I had ordered a package from the UK on November 5th. My arrival date was supposed to be November 12. It is now November 26 and I STILL do not have my package. I tried contacting DPD through their website. I left them a message through their help page two days ago. However, I have yet to get a response from anyone at DPD.

Upon further inspection of what might have gone wrong, I noticed that someone at DPD miss-typed my zip code. The fifth number at the end had been left off. I tried telling them that in the message I had sent to customer service. I'm assuming that is the reason why my package has not arrived.

I'm not only irate that I have been waiting so long to get this package, but I'm irritated that I trusted this company. I spent so much extra on shipping because of "heavy" charges. And on top of that, I need to have this package in by mid-December!

This kind of service is completely disgusting and appalling. I'm extremely upset and dumbfounded that any company could treat their customers this way.

27 November 2012

Reply from DPD UK

Hi Whitney,

I have just sent you an email about the issues that you have encountered. A member of our customer services team is looking into this matter.

Please note that we do not edit/amend delivery addresses, we use whatever is given to us by the sender of the parcel.

Kind regards,

Bobby.

Whitney Weimer´s profile

profile image of Whitney Weimer
Whitney Weimer
Reviewer
Female, 1987
Pittsburgh, United States

About