janine mccaulder-ojeda´s profile

Reviews (1)

Outdoor World

Not entirely satisfied

I ordered a black coat. They sent me a green one as they didn't have black in stock. They didn't email me to ask me before sending the green one. I had to phone up, wait for a return bag. The return bag wasn't accepted at the post-office so had to pay for the return postage myself. Not a very happy customer

15 January 2013

Reply from Outdoor World

I am sorry to hear that you are not completely satisfied with our service. I can see that one of my colleagues emailed you with details of the alternative colour prior to delivery and that a pre-paid Royal Mail postal bag was subsequently sent to you so it could be returned free of charge. These bags are commonplace and should be accepted at all Post Offices to save you the inconvenience so not sure why you had an issue with your particular post office? So apologies for any inconvenience there. I note that your order has been refunded in full. If we can be of any further assistance don't hesitate to get in touch.

Kind Regards

janine mccaulder-ojeda´s profile

profile image of janine mccaulder-ojeda
janine mccaulder-ojeda
United Kingdom