Malcolm´s profile

Reviews (1)


Never use Viagogo.....why read on

We purchased tickets for Andre Bocelli in February 2012 for the concert in November.The concert duly arrived and we took our seat in the O2 Arena. Shortly after another couple arrived with tickets with the same seat number as ours!! About 10 minutes late another couple arrived with seat numbers in our row also already occupied, in all six seats were double booked All these seats were purchased from Viagogo at approx. £350.00 per seat. Viagogo had been paid twice for each seat!!

The manager at the 02 informed us that they were not duty bound to offer seats purchased by Viagogo as they were not authorised ticket sellers.

I will not be using Viagogo again.

28 November 2012

Reply from Viagogo

Hi Malcolm,

We sincerely apologise for the issues you faced at the venue.

This is a very rare instance and the seller of your tickets will be penalised.

Can you please share your transaction ID so we can check that our customer service team is aware of this issue?

The viagogo team!

Malcolm´s profile

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United Kingdom