Surprised to read some of the other reviews and the overall score. Perhaps the retailer I bought from paid for a higher level of service from DPD. As with most things you get what you pay for.
The high quality of service I got from DPD matched that of the retailer with text updates and an hour delivery slot. Such detail is impressive and led me to be very critical of timings, they were a minute early!!!!
I spent alot of time researching the main custom computer providers in the UK and after a couple of weeks settled on PC Specialist as the best value for money. Researching reviews of the individual components used by PCS it was clear that they used good quality components and offered a wide range of options particularily cases. The website is easy to use and alowws you to tailor the PC to useage and budget ( I was buying a games machine) most of the details of components were on the site although I had to ring them for makers of some of the run of the mill items eg DVD drive and OEM HDD. The guy Jack Turner was very helpful (and no difficult menu phone system or queueing), he knew the answers off the top of his head and was very helpful. He pointed me to one of thier "Review" systems which saved me £120 compared to customing the same spec. I also suspect that this was the reason why the machine arrived within 5 days, a happy bonus. But as the spec was what I wanted everyone was happy
One let down when ordering online which was straight forward, was the £18 credit card surcharge (none for debit cards). I dont like the extra charge but chose to pay it as "insurance" should there be any problems with the company not having used them before.
I was kept fully updated by email on the progress og my order from acceptance through biuld, configuration, quality control and despatch. All very professional and slick. The quality of service of the carrier DPD matched that of the firm with text updates and an hour delivery slot. Such detail is impressive and led me to be very critical of timings, they were a minute early!!!!
The system was well packed and contained all the component manuals and software. despite the packing one of the front 5.25 drive bay blanks was missing from the case. Fortunately when removing the internal packaging it was inside and I was able to reinsert it.
Like some of the other reviewers I found that the system wwas not overclocked as advertised, however It came with ASUS overclocking software and after running the machine I don't think I need it at the moment given the performance of the machine.
Also like the reassurance of the 3yr, 1yr collect and return for £5 warranty.
In short a great service so far, great value for money and nice people.
I ordered my item (Midi Controller) late last Wednesday after researching retailers for this item and found Intra Audio had the best price, free delivery and a nice simple website. I received an email the following morning to say the item had been dispatched and an estimated delivery date. The package, very safely wrapped with the inner box also shrunk wrapped (although I haven't opened the item inside as it is a Christmas present), arrived by Royal Mail Tracked Delivery on Monday.
A nice touch was a customer care leaflet inside the package that gave all the customer care contacts and gave me confidence that Intra Audio would look after their customers. All in all a great online shopping experience that I would use again.
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