Alina Bondarenco´s profile

Reviews (1)

Poor communication, low response, dissatisfied... Disappointed...

I have placed an order with valuebasket on 18th of November 2012 for a Samsung Galaxy Note 2, at the beginning it worked well, in the 2 days that followed they sent me a request for proof of address, or identity. I immediately sent them the requested documents and even more to make sure that it will pass. I received a very quick response that my command has passed the verification process and that i will receive the follow up number in no time and that was on the 20th of November from Agatha Stevens. I sent a direct e-mail back on the 23 to know where are we in the process... OBVIOUSLY - NO REPLY, tried as everyone else the number for France, NO REPLY (you can get older in waiting - no intent of answering). The order is being made ready (it is what it is said on the order page) - it can obviously continue for years....
I have created another question on their site yesterday (26th, ) still no reply.
The delays of 3-5 days processing, and 7-10 days delivery - NOT RESPECTED AT ALL!!!!!!!!!!!!!

I start thinking that it might be a dishonest site...

One thing is for sure, no respect for their customers....

Stephen Lane, Mystic Web Picsand Mandy Kennett found this review useful

28 November 2012

Reply from

Hello Alina,

Thank you for your review, and we do apologise for the delays experienced during this busy Christmas holiday shopping period. Having said this, we are working hard to have all orders shipped within our advised timeframes, and once your order has been dispatched we will send you a confirmation to your email.

Kind Regards,

Angel Liu

Alina Bondarenco´s profile

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Alina Bondarenco
Female, 1986
Soisy-sous-Montmorency, France