Tony Butchart´s profile

Reviews (3)


Good Quality at a good price

Good Quality at a good price. All as said that's what I like. Hassle free


Good Value

Good Value Web site Voucher code was difficult
All sorted out in the end after a bit of coms work from myself.


Wrong items delivered

Delivery was wrong on simple items. Good Job I checked. Could of done without the hassel. Ironmongery Direct should offer a discount if they mess-up?

28 November 2012

Reply from IronmongeryDirect

Dear Mr Butchart

Thank you taking the time to discuss this with me today.

I was very disappoint to hear you had received the wrong items and as discussed I have made sure steps are in place to avoid this happening again.

I am very glad to hear that I have restored your faith in IronmongeryDirect with the way your concerns were handled. We look forward to your valued custom in the future.

Kind regards
Lauren Tennant
Sales Team Manager

Tony Butchart´s profile

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Tony Butchart
United Kingdom