I ordered a aarrow stove and fitting kit over the phone with the company. Next day the stove turns up but the fitting kit was missing 1 part and the adapter was wrong. Customer services said that cant send it next day like the stove, it will take 3 days. 2 weeks later still no parts but the installer is already booked so i have to purchase the parts at a local store at the cost of £92.
I am fitting 2 more log burners but will not be using these people again and I would advise no one else to either.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.