The internet ordering was simple. I phoned with a query - very helpful staff. But UPS were making the collection for Interparcel and they let the side down. It was a very heavy parcel. They knew that. I rang to be sure the driver would have a trolley - oh yes, he will, they said. No, he didn't. A teenage boy had to get the 40kg parcel of laminate to the van for the driver. Poor show.
Delivery took 4 days not 1 day. We have a locked security gate so I rang to tell them the procedure to get in - didn't work. No communication. I sat in waiting for 2 days.
When the parcel finally arrived, it was battered and damaged, covered in mud like it had been dropped out of the van - which it probably had if they didn't have a trolley.
So Interparcel have a good website and phone staff, but their subcontractor, UPS for me, failed miserably.
I'd use Interparcel again, but not if UPS is the carrier.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.