I chatted to Catherine on Liveperson on 27 Nov at about 2pm. She was really helpfull and knowedgeable about the service and seemed quite energised as well. There were the occasional short delays when she was finding the info or maybe helping somebody else, this was no problem to me.
To have Catherine give me the choices and help sort the compensation costs intead of trawling through the blurb was well worthwhile and she made it very easy. It was even better when she offered to process the order for me, all I had to do was answer the questions and click the link to pay.
Will follow this up with the review on collection and delivery experience in due course.
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