Shaun Wares´ profile

Reviews (1)

DPD UK

Shocking service. Awful courier. Stick with Royal Mail.

The package is 30 minutes late and I've heard nothing from DPD. My office is 10 minutes from the depot and is not hard to find. I phoned the hotline to track the delivery and my 1 hour window has not been changed from 07:00 to 20:00. I am already working late to pick up the delivery, and I won't be working until 8pm, that's for sure.

Rang the hotline. Couldn't speak to a human being. Have now emailed DPD. Still waiting for an answer. Absolutely shocking service considering how close the depot is to my delivery address. Don't bother sending anything with DPD, just use the Royal Mail, at least they can give you an accurate window and make sure you're stuff reaches you!

28 November 2012

Reply from DPD UK

Hi Shaun,

I'm really sorry that our driver was delayed in reaching you. I see that the parcel was delivered and signed for shortly after 6pm - was everything okay?

Contact me on socialmedia@dpd.co.uk if you have any queries.

Kind regards, Bobby.

Shaun Wares´ profile

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Shaun Wares
Reviewer
1988
Brighton, United Kingdom

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