Mrs Sam Pearce´s profile

Reviews (3)

Victoria Plumb

Bad customer service, delivery 2 weeks late, not helpful at all.

Bought a toilet for our unoccupied property so arranged for it to be delivered on a Saturday as had a plumber there all day fitting the bathroom, delivery was estimated between 2pm and 5pm. At 5.30pm I called Victoria plumb who assured me that it was out for despatch and gave me DX the couriers direct number, they were closed. So the next day my husband called Victoria plumb again to find out what was happening and when it was likely to be delivered so we could instruct the plumber again but was told by a very rude member of staff that the courier would contact us. By Monday afternoon still no contact so I called to rearrange delivery and was told that the earliest day would be Wednesday,I am still awaiting delivery as is supposed to be arriving tomorrow and we have had to instruct the plumber again to come back to fit the toilet if and when it arrives and with more cost to us. We were planning to buy more items from Victoria plumb but the courier they use and the lack of help from them has put us off.

5 star service

Brilliant company, never fail to deliver on time, easy and straight forward to deal with, would recommend to anyone.

Mrs Sam Pearce´s profile

profile image of Mrs Sam  Pearce
Mrs Sam Pearce
United Kingdom