Craig Villiers´ profile

Reviews (1)

Global Bike

Worst online bike shopping experience yet. Truly awful.

Ordered a headset for my new frame 7 days ago on a Monday night. Global bike take my money on a Tuesday. Then ring me up 5.30 pm Friday night (bearing in mind I'm meant to be riding in Wales all weekend) to tell me they have none of those headsets. Then proceed to arrange an alternative headset with them. Come home from work (today 8 days after ordering) and still no headset. Truly dreadful. If it wasn't a 350 mile round trip I'd go up there and give them a piece of my mind. Truly worst online shopping experience to date (and I've been doing it many years)
In reply:
It took 4 full working days to figure out you had no stock- acceptable??
It took from Friday 6pm until Tuesday to put the agreed alternative in the post- acceptable?? (8 days after the initial order)
How can you drive 200 miles to Wales and trust someone to turn up and to fit a headset when they cant even be trusted to post an item?? No offer of vouchers or discount or anything just my money back if I return it. Yet more hassle for me if I do

9TH DAY STILL NO HEADSET!!!!!!!!!!!!!!!!!!!!!!

10TH DAY STILL NO HEADSET!!!!!!!!!!!!!!!!!! Asked for refund now.Fed up

12th DAY. NO HEADSET or NO REFUND!!!!! NO APOLOGY IN WRITING (as stated in reply here) Shocking!! Time to report to trading standards I think


27 November 2012

Reply from Global Adventure Sport Ltd

There was a genuine mistake with the stock levels of this product. An alternative one was agreed with the customer and we offered to drive out to meet him to fit his headset to his bike at his weekend riding venue, so that he would not have to miss out. The customer chose not to do that and we so posted it out to him (before he wrote this review).

During our phone call with him today, we expressed our sincere apologies for the delay and I would like to re-iterate that apology again in writing. This kind of stock level mistake is not normal for us and we have put systems in place to ensure it doesn't happen again.

Craig Villiers´ profile

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Craig Villiers
Silverstone, United Kingdom