Ordered a headset for my new frame 7 days ago on a Monday night. Global bike take my money on a Tuesday. Then ring me up 5.30 pm Friday night (bearing in mind I'm meant to be riding in Wales all weekend) to tell me they have none of those headsets. Then proceed to arrange an alternative headset with them. Come home from work (today 8 days after ordering) and still no headset. Truly dreadful. If it wasn't a 350 mile round trip I'd go up there and give them a piece of my mind. Truly worst online shopping experience to date (and I've been doing it many years)
It took 4 full working days to figure out you had no stock- acceptable??
It took from Friday 6pm until Tuesday to put the agreed alternative in the post- acceptable?? (8 days after the initial order)
How can you drive 200 miles to Wales and trust someone to turn up and to fit a headset when they cant even be trusted to post an item?? No offer of vouchers or discount or anything just my money back if I return it. Yet more hassle for me if I do
9TH DAY STILL NO HEADSET!!!!!!!!!!!!!!!!!!!!!!
10TH DAY STILL NO HEADSET!!!!!!!!!!!!!!!!!! Asked for refund now.Fed up
12th DAY. NO HEADSET or NO REFUND!!!!! NO APOLOGY IN WRITING (as stated in reply here) Shocking!! Time to report to trading standards I think
15th DAY. STILL NO REFUND
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