Miss Bethany Lamb´s profile

Reviews (2)

Mann's Music

Reliable, Trustworthy Advice - Super Speedy Delivery

I went in the shop - just looking for a piano. Was advised by a very helpful gentleman, who basically sold it to me in about 5 seconds!
Payment was easy, and to my surprise they said they could deliver the next day and before I was heading out for the day. Now that's what I call personal service.
Would highly recommend for any musical needs.


Overall ok - but a few flaws

Because delivery was due on the Monday, didn't get any phone call the day before delivery as was said and ended up getting emails Monday morning to tell me when it was being delivered.
When item was delivered, was discovered that the tool for putting the bed together was missing. Rang up the company and they said that would post it to me. I asked what I was supposed to do that night as no longer had a bed and couldn't put the new one together and was just told sorry for the inconvenience.
Tool arrived the next day in the post.

28 November 2012

Reply from Mattressman

Thank you for the order of your Birley Santos frame.

I am very sorry that there was a tool missing. This was sent to you as soon as possible.

Thank you for your patience.

Customer service manager

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Miss Bethany Lamb
United Kingdom