First heated towel rail arrived badly damaged. On hold for 40 mins to 'returns' customer services - gave up. When I rang the sales number they answered immediately however.....! 'Live chat' on website was useless, and also took ages to respond. When I eventually got to speak to a human a replacement (towel rail that is) was sorted immediately, which was great. Second rail had leaked somehwat in transit. Haven't had it installed yet so unable to comment on functionality - but does look good for the price.
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