Rok Memory Limited

Bad experience and customer service

I had a bad experience with this company. I found that they took the payment and then placed the order in refunds. I emailed to ask about it and received a one sentence reply. It took 15 days and a few emails to get the money refunded back on to my credit card.

Since writing the initial review, I have been contacted by a representative of memorybits and they have explained what happened in detail. Which, if this had happened in the first instance then I wouldn't have written this review. Hopefully, the problem I had with this company will not happen to others and their replies to customers will be more detailed and helpful, whilst explaining the actual problem.

29 January 2013

Reply from www.memorybits.co.uk

Thank you for your review. Unfortunately your payment could not be verified and was refunded within 15 days of the order being made.