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Worst online retail experience Iv ever had!!!!

Where do I Start with this Littlewoods spin off company well, it would have to be the delivery first.

On site it clearly advertises "standard next day delivery" if you order before 6pm for £3.95, fair enough I thought but when you have to wait 4days for your delivery and you have payed for this to be "standard next day" its not exactly good when you find out from very staff that its only actually "standard delivery" not next day delivery as advertised, its very misleading as you think you are paying for a better service and your not.

Ok so as if thats wasn't annoying enough when I got my delivery one of my items was completely wrong, a size 18 blouse, thanks but i'm a guy and definitely not a size 18 cross dresser. So I emailed very but didn't get a reply back so I phoned up very instead to organise a refund for the blouse. I had to wait over 10 minutes to speak to an operator, she organised a refund for the blouse and said to allow 17 working days.... so a month in real time but she couldn't refund the nextday delivery charge, she said I would have to do that in writing. so I did put it in writing but with not much luck. I had to wait 2days for a email reply and when I did I just got generic email apologising saying my order was not on nextday delivery but just standard delivery. Very advertise their standard delivery as "standard next day delivery" and it is not, so I argued this fact with them including screen shots of the advertisements and highlighted the misleading terms and conditions with regards to delivery. I just received more apologetic generic emails.

It was only when I said I was going to send out a chain email outlining my experiences dealing with that they coughed up the delivery charge. I had to wait over a month to receive my refund for the blouse its just not a professional company to deal with if there were ebay sellers they wouldn't sell a single thing with their feedback score. I am just glad I didn't buy anything more expensive as others have on this review site.

Stay well clear and tell you family and friends.

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Craig Blyth
United Kingdom