Gary Harvey´s profile

Reviews (1)

Hughes Direct

first and last order. Trust me keep away from them

This is the message I send Hughes Direct (trust me do not order)

Still have not got my new LG 473D TV
The courier called on Friday am to say they could not get the box in the van?????
So it was arranged for the TV to be sent to me on Saturday 24th December between 10-1.30 pm
I agreed to this
Waited in all day Saturday and no TV came? no one called to say why?

This was the second day I took off work and was let down twice
I to have to work and its now cost me money so that makes the new TV not a good deal at all.

Why did not one call to say why they were not going to delivery the goods.

This is my first order with you and I think may be my last?
I want compensating for my wasted time for taking off two days work Friday 23rd and Saturday 24th.

I do not think that I am being unfair
I have been buying and selling goods for years and have never ever been let down like this (did the courier ever have the TV?)

Please can you call me a.s.a.p
Where is the TV?

This was a total waste of my time, dont think they even had the TV?
Went and collected a new TV from my local store (RGB) well worth it, never ever again will i deal with these crooks

keep away from H/D

10 December 2012

Reply from Hughes Direct

Dear Customer,
It sounds to me as though our courier has let us down on this occasion and we sincerely apologise for any inconvenience caused to yourself as a result.

You have requested that we call you , but you have not provided a reference number for us to do so or to track your order. Please supply and we will of course call you
Kind Regards
Management @ Hughes Direct

Gary Harvey´s profile

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Gary Harvey
United Kingdom