Bob Bawden´s profile

Reviews (2)

Naturesbest

Good service but didn't ask for the sales emails

Used the chewable blackcurrant Omega 3s. All fine except I do not like it being assumed that I want sales emails after a purchase.

20 December 2012

Reply from Naturesbest.co.uk

Dear Mr Bawden

Thank you for taking the time to leave your review.

I am sorry to hear you are receiving unwanted emails from us. You do have the option to unsubscribe from emails on our website at the time of registering or by updating your existing details by logging into your on-line account. I can confirm I have now removed you from our emailing list, however, we do extract our data one month in advance, so please be aware you may receive one more.

I hope this information helps and I apologise for any inconvenience caused.

Kind regards
Rebecca
Customer Services Supervisor

Fast Key Services Ltd

Late delivery, poor info on web, no communication would not use again.

Ordered online. Asked to review but the keys have not arrived yet and I have had no communication. I rang and after an hour was rung back told that these keys need to be specially ordered in from Spain and can take 2-3 weeks, but there was no indication of this when I ordered them, or in confirmation emails etc.

On the website is a banner that says "With few exceptions, orders recieved before 3pm are posted same day. All prices exclude VAT" I would expect that an exception that means it is 2-3 weeks rather than 1 day would be detailed on the site. I think it is somewhat lucky that I did not choose to pay an extra £6 for guaranteed next day delivery! - The option for this should not be there if the product is not available next day! I wonder if I had paid this extra £6 if I would have been contacted or refunded...I suspect not.

On talking to the staff at fastkeys I was not really offered an apology - more a case of well that's the way it is.

28 November 2012

Reply from fastkeys.co.uk

Hi Bob,

This is an oversight and I have taken action to make it clearer on the website.

Indeed it is true that the very large majority of orders do get dispatched same day and these security keys are one of the few exceptions to the rule. Also, we would refund any Special Delivery payments if these were accepted in error.

Bob, thank you for bringing this to our attention and we will not charge you for your keys.

Our Apologies

Fast Key Services

Bob Bawden´s profile

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Bob Bawden
Reviewer
1964
Stirling, United Kingdom

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