FirstUtility

Money Back Issues

I'm writing this to see just how many other people this has happened to.

I've switched away from First Utility and found that I was in Credit a couple of Hundred pounds. So of course phoned up shortly after to get my money back and was told I couldn't claim the money until they had received the reading from the new supplier. Even though I Knew the reading would be the same as the final reading I had already given to them I waited a week and rang again.
My call was answered finally (it's true what they say to get through generally takes at least 20 mins) by a gentleman who when I asked for my money back told me instantly that he would get it sent out to me. But you know when you just know someone is lying, like I could tell he had a grin on his face when he was telling me "He would get it sent out". And surprise surprise I phone up 3 weeks later and the girl tells me there is no record of any correspondence on my account since April ! So now the forms have to be filled in and sent to their finance dept and it will take another month so I won't see my money until January. I just wonder how much of this is down to a lazy employee or company strategy to keep earning interest on our money as now it will be 3 months before I get my money back.

I know they all do it but if you have a similar experience please share.
If 10,000 people switch away and are owed an average of £200 that's £ 2million !
Interesting .....