Yodel

Sneaky!

Has anyone noticed how there are 'good' reviews all of a sudden? They MUST be fake reviews!

Who are the Yodel people replying to the reviews? I don't think they can 'help'!!

Mark Lee-symons found this review useful

26 April 2013

Reply from yodel.co.uk

Hi! We’d really love to help with your parcel query and see if we can change your mind about us. Could you email social.media@yodel.co.uk with your parcel number and delivery postcode and we will get right onto this. In terms of the other reviews on here, I promise they are genuine. We’re proud of the service we deliver which is nearly always great. We deliver over 2 million parcels each week, the overwhelming majority without incident. We are though human, so things don’t always go to plan and that’s when we need to step up and ensure your view gets a great reaction from us and that is what I would like to do for you now. Michelle.

C And-a

Livraison gratuit, retour facile, vetements toujours comme prevu!

Livraison rapide, retours super facile avec etiquette inclus dans le colis, remboursement facile. Produits conforme au photos et description et toujours de bon qualité.

Marksandspencer

Good old M&S

Thank god for M&S Shopping online! From France, I can now order abroad, and I even managed to place an Xmas order to New Zealand for my parents with a free shipping offer! Perfect! Kept up-to-date with various emails during the shipment process. Shame about no free returns internationally, or in Europe at least.

Asos

Love ASOS, not so much the delivery

After a couple of problems with delivery, I absolutely love the item's I've purchased. Overall, an efficient Customer Service and good returns policy. Happy customer :)

Quizclothing

Crap customer service, poor quality clothes - a rip off in general!

After having dealt with Quiz, and an employee called Adil on many occasions, I am left furious and extremely unhappy with this company.

1. The delivery time to my country is stated as 3-5 working days on their website. The parcel turned up 6 days after despatch! It was therefore late. Adil, nor any other employees at Quiz refused to aknowledge that it was late!
2. Received my £60 dress, which was made of poor quality, was not at all as expected from the image on the website.
3. Paid £7.50 to return the item, and Customer Service (Adil) refuses to refund my return charged based on the 1st two points. Still refuses to acknowledge delay of delivery.

In general, very poor Customer Service (I work in Customer Service myself!).

I've spent way too much time emailing back and forward. A very angry customer that is out of pocket.

Even 1 star is too many.