Livraison rapide, retours super facile avec etiquette inclus dans le colis, remboursement facile. Produits conforme au photos et description et toujours de bon qualité.
Thank god for M&S Shopping online! From France, I can now order abroad, and I even managed to place an Xmas order to New Zealand for my parents with a free shipping offer! Perfect! Kept up-to-date with various emails during the shipment process. Shame about no free returns internationally, or in Europe at least.
After having dealt with Quiz, and an employee called Adil on many occasions, I am left furious and extremely unhappy with this company.
1. The delivery time to my country is stated as 3-5 working days on their website. The parcel turned up 6 days after despatch! It was therefore late. Adil, nor any other employees at Quiz refused to aknowledge that it was late!
2. Received my £60 dress, which was made of poor quality, was not at all as expected from the image on the website.
3. Paid £7.50 to return the item, and Customer Service (Adil) refuses to refund my return charged based on the 1st two points. Still refuses to acknowledge delay of delivery.
In general, very poor Customer Service (I work in Customer Service myself!).
I've spent way too much time emailing back and forward. A very angry customer that is out of pocket.
Even 1 star is too many.
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