Wendy´s profile

Reviews (1)

The London Pass

No Customer service

I thought the pass was wonderful all but the customer Service.
No one would help me at all!!! I sent over 20 emails in a 3 month time frame requesting help on my pass since our travel dates changed. When I arrived in London my travel pass would not work and the people that were actually at a stop on the transit would not help me at all. The actual pass to go to the attractions worked well and as advertised.

29 November 2012

Reply from londonpass.com

Hi Wendy,

Sorry you did not get a response - I have checked our customer service emails and I cannot find any emails from the address registered from this order.

We do have the ability to change the dates on travelcards however in this instance I cannot see you have requested it.

Kind Regards,

Wendy´s profile

profile image of Wendy
United Kingdom