Concerning my recent visit to your store in La Canada, Marbella I was returning a sports bra as it turned out to be the wrong size for me. It was still on a hanger with original labels attached and in an M&S bag. As I had recently been travelling to other countries on business the said returns were just over 30 days. I was informed at the store that they could not exchange the goods as they were over 30 days since purchase. After a continued exchange of words for some 10 minutes in the store with first the assistant and then the manager no one was prepared to help me. The response from head office in London was "this is a franchise operation, therefore we have no say in the way they operate". Seems more like they don't care but a major flaw as there name is somewhat marred now.
In light of the market conditions I can somehow understand some companies lagging in customer service and may be this is just another example of what happens when a total lack of customer care is shown. Thankfully there are a number of alternative companies in the market place that sufficiently meet my needs in both food and clothes here on. Waitrose :)
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook