I recently collected a car (mini cooper S) for my employer and discovered a number of issues with in on driving back through London. These were reported back to Nine Elms (Gareth Parker) and they acknowledged them at the time but nothing has been heard since. My employer spent £580.00 on this service and overall it was rated poor as simple things like the cap on the coolant tank had not been tighten securely and a roll of workshop tissue paper had been left in the engine compartment. We have no intention to follow up with Nine Elms as they should have already acted but I guess since they have taken payment by Amex they no longer care. Written on behalf of J Hamilton, owner.
FOR SOME REASON I NEVER RECEIVED MY VOUCHERS FOR ALL THAT FOOD SHOPPING IN DECEMBER. AFTER PLACING AN EMAIL TO WAITROSE THEY HAVE RESPONDED FROM CUSTOMER SERVICES INFORMING ME THE VOUCHERS WILL BE ISSUED IN THE POST IN 3-5 DAYS.
THANK YOU MARCUS SMITH FROM CUSTOMER SERVICES :)
I LOVE WAITROSE.
I BOOKED VIA DOYOUSPAIN AND WAS CHARGED FOR THE INITIAL BOOKING AND HIRED A CAR FROM RECORD GO. AFTER REVIEWING CHARGES TO MY CREDIT CARD I NOTICED I WAS CHARGED THE ORIGINAL BOOKING AND ALSO THE FULL HIRE BOOKING FROM RECORD GO.
FROM MY STAND POINT I SEE NO USE IN DOYOUSPAIN AS THE CAR HIRE COMPANY IS CHARGING ME A FULL HIRE AND NOT DEDUCTING MY INTIAL PRE BOOKING VIA DOYOUSPAIN.
I AM NOT HAPPY BUT ATLEAST I KNOW THE SCORE.
First time I had used this company at Christmas & ordered a dozen different bottled ciders which were a great present. I even received a call from the company as they had run out of some of the ciders so they gave me an option to choose some different ones. Very helpful indeed.
Will use them again.
My mother who is 79 years old informed me today she had been waiting for a FirstGroup bus from Wickwar to Bristol for over 40 minutes. On speaking to the driver of the bus in question he replied they are always running late.
In my view its a dreadful service and the owners of this corporate should be ashamed.
It obviously comes down to money some where along the line but I doubt if they care.
Sounds like a shoddy outfit run by people who dont care what service they supply.
Concerning my recent visit to your store in La Canada, Marbella I was returning a sports bra as it turned out to be the wrong size for me. It was still on a hanger with original labels attached and in an M&S bag. As I had recently been travelling to other countries on business the said returns were just over 30 days. I was informed at the store that they could not exchange the goods as they were over 30 days since purchase. After a continued exchange of words for some 10 minutes in the store with first the assistant and then the manager no one was prepared to help me. The response from head office in London was "this is a franchise operation, therefore we have no say in the way they operate". Seems more like they don't care but a major flaw as there name is somewhat marred now.
In light of the market conditions I can somehow understand some companies lagging in customer service and may be this is just another example of what happens when a total lack of customer care is shown. Thankfully there are a number of alternative companies in the market place that sufficiently meet my needs in both food and clothes here on. Waitrose :)
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