K Argyrakis´ profile

Reviews (1)

Identity Guard®

Most unprofessional company I've ever dealt with.

I would give them zero stars if I could. I've never experienced such rude and unprofessional customer service in my life. The man made snide remarks when I called to understand the problems with my account. Apparently the person I had talked to before had given me incorrect information, or maybe his information was incorrect. I guess I'll never know. Regardless, taking It out on the customer is unacceptable. At one point he got very upset and accused me of talking over him, which was ironic because he talked over me the entire conversation. After that I couldn't ask a question because any time I started talking he would start talking at the same time, because, in his words, "that's what you did". Really??? I was so stunned by his conduct I actually asked him if he was joking.

Now I'm faced with the realization that this very unprofessional company has my detailed information. I feel pretty stupid for giving it away without being more diligent than just reading a few reviews. Not sure what to do now. Kinda scared to try this again with another company.

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K Argyrakis
United States