The website was easy to navigate once i had spoken to customer service, who were also pleasant. But the product has flaws- The whole idea, advice and fitting instructions about the magnetic sign, is two flat surfaces, clean of dirt bumps and divets. My van has meet that criteria, but was very disappointed to find pimples in the magnetic side of the sign that i had to smooth down with a stanley blade. Which to be fair makes the fitting instructions a waste of time, and a very questionable "quality control". On a plus note again, the signs really do look good, just how long will they stay on my van???
Just to update my experience with "thesignbuilder" I have changed my star rating from 3 to 5 for these reasons.
After writing this review I was contacted by customer service, who said they would replace at no extra cost my signs and apologised for the inconvenience. They have arrived in good time and are in A+ condition and look fabulous on the van!!
I would like to point out that on receiving the first signs i did not complain to customer service, so they only knew about my complaint via this review so did not get the chance to remedy the situation earier
Impeccable customer service
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