I actually cannot believe how bad this teleCOMMUNICATIONs company is.
Their 0800 "customer service" number cuts you off when you select an option. I have sent several emails to their various email addresses and not had a response (or even an acknowledgement) to any of them. The "live chat" option on their website has got to be a joke, as there is never anybody there! I only wanted to change my bank details!!!
They have also overcharged me on two occassions - and I've only had THREE BILLS!!! The first error was a small overcharge for the 1 year line rental that I paid in advance. The second error was charging me line rental on my latest bill... Yes, that's right - charged line rental even though I have paid 1 year up front. IT IS BEYOND PATHETIC. The worrying thing is that I discovered the error and contacted THEM. If I didn't check my bills, would they have contacted me to tell me they have charged me twice for line rental? If you're reading this and you have paid in advance and been charged twice contact their Credit Control Dept. on 08000362113 (they actually answer the phone - at least they did when I called).
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