Despite their website this is not a UK company - they're in the Far East.
I ordered a high capacity replacement laptop battery. After 8 weeks waiting I emailed and was told '... it must be lost in the post'. They promised to send another immediately but, after another 3 weeks, was told they had sold out and would send an ordinary one and refund the difference. Then they argued about how much to refund.
Eventually received a battery which has worse than the one I was replacing!
These people are dishonest - AVOID THEM AT ALL COSTS.
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