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Reviews (2)

Winner.com

Worried after reading some bad reviews

I play a lot of online casinos, so thought I would try this one after seeing it of a best casino list. Deposited 100 and lost then another 200. Got lucky and won 1000, withdrawing 900 and 100. Then started to read reviews saying do not play and the site will ask for over the top identification for your withdrawals to be approved. I made sure that I took no welcome bonuses that would mean I would have to play through money , but noticed that with each deposit they credited 3 x 1p bonus amounts. After speaking with customer service they assured me that these mean nothing. I was super worried so each day I logged on to check the status of the 2 withdrawals, each time the live chat popped up asking me to cancel both withdrawals and play again, which made things worst. I gave in a reserved the 100 hoping that the 900 would then be sent, lost it of course. I rang again and customer services said my withdrawal would be processed today or tomorrow but as I deposited with visa it could take 4-7 days extra to credit. Well I started on the Saturday and the it took 4 days to be approve and the credit came through after 7 days(in total), no identification checks were asked for. Overall nothing wrong then, but it did take 7 days to receive the withdrawal and a little pressure put on to reverse withdrawals which I thought was not great and never happened to me before. Also some issues for me loading windows to play games.Hope

Essential Travel

Great value and cover

The best price and cover I could find, very easy to book.

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Uklandlord
Reviewer
Male
United Kingdom

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