Thanks for your feedback we just wanted to clarify that all our prices on all areas of our website include VAT. VAT is NOT added at the checkout it is included in the upfront price of the product. In terms of delivery charges we deliver all orders over £499 free of charge. Orders under £499 we charge £19.99 which in most cases we sudsidise and is less than the actual cost. We try and make these charges as clear as possible and explain them under the heading delivery. I think the confusion may have been that when you received the order confirmation this showed a VAT breakdown on the invoice. We apologise for any confusion.