Tonje H. Kvalheim´s profile

Reviews (1)


16 days left

I ordered my tickets back in November 2012 when the tickets first came out on sale, but now there's 16 days until the concert and I'm worried that the seller has totally forgotten about the tickets, due to the fact that there's been 6 months since I purchased them. I have to fly in to Madrid for the concert, and I'm afraid I won't get the tickets at all, and have spent money on nothing.

Has anyone else purchased tickets way in advance before? Did you receive them in time for the concert? I know it says to not contact the site and that the tickets will arrive at least a week before the concert, but I'm just a little concerned.

Transaction ID: 2633301

09 May 2013

Reply from Viagogo

Dear Tonje,

Thanks for providing your transaction ID.

We contacted your ticket seller, who will be sending the tickets shortly. viagogo works with top logistics companies to ensure prompt and secure delivery. Once your tickets have been shipped, we will notify you by email and send you a tracking number so you can check on your tickets.

Generally tickets arrive around 2 weeks before the event. We have a team of people tracking your order to ensure you get your tickets in time. Moreover, your tickets are protected by the viagogo guarantee so in the unlikely event that there is a problem, we will step in to find your similar or better replacement tickets.

Kind regards,

The viagogo team

Tonje H. Kvalheim´s profile

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Tonje H. Kvalheim
Benidorm, United Kingdom