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Unbelivably shocking service!!!

Delivery was meant to happen TODAY. My poor mother spent the whole day waiting for my parcels as I requested to her to,as previously, the driver came to deliver the parcels and hadn't bothered to get our security guy to sign for them at reception. DPD UK confirmed that they would be delivering my items TODAY. My mother got no text from the company and I got no email as promised to confirm times when the items would be delivered. When i called up to enquire, the customer representative said the items hadn't left the depot??


On their website it says 'they are being held' - WHERE?!

I have contacted zara to put in a complaint. It's a traversty that such a big company such as their's is using such a service with so many global clients. They need to look into this, as this service is an unbelivably shocking!

Gary Maddock-Greene found this review useful

29 November 2012

Reply from DPD UK

Hey Sarah,

Really sorry that we were unable to deliver as originally scheduled.

The parcels are back out for delivery today, and are scheduled to arrive between 17:12 and 18:12.

Please contact me direct at if you have any queries.

Kind regards,


Sarah Gwonyoma´s profile

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Sarah Gwonyoma
Suva, United Kingdom